Terms of service

1. These terms

These terms govern use of yewhill.com and every order placed on it. The shop is operated by JONATHAN HILL TH INC, doing business as Yewhill, 177 Butler Rd, Kittanning, PA 16201, United States.

If you use the site or pay for an order, you are dealing with that company under these terms, the Shipping Policy, the Refund & Exchange Policy, the Privacy Policy, and the Payment Terms. If a product page conflicts with those policies, the policies control on shipping, returns, privacy, and payment. United States law applies, including Pennsylvania law where it governs the company.

2. Who we are

Yewhill is an online shop. We source finished women’s bags and sell them to customers in the United States. We do not manufacture the bags at 177 Butler Rd. The brand name is the shop name of JONATHAN HILL TH INC. It is not a factory name.

Email: info@yewhill.com. Phone: +1 (724) 526-3780. Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time. Closed Saturday and Sunday.

3. The catalog

The assortment is small. Current pieces include canvas totes, embroidered cloth bags, a structured commuter tote, small floral and lace bags, a knit tote, and a beaded denim bucket bag. A style can sell out and not return.

Titles and descriptions are written from the item we have. We do not invent leather grades, mill names, or measurements we have not taken. Photos show the bag. Color can shift slightly on different screens. If you need a fact that is not on the page, email before you buy. If we do not know, we will say so.

4. Accounts

You may check out as a guest or create an account. You are responsible for the email and password on that account and for orders placed while it is logged in. Tell us if you think someone else used it.

We may close an account that is used for fraud, abuse, or repeated chargebacks on orders that were delivered as described.

5. Orders

An order is an offer to buy the bags in the cart at the total shown at checkout, including shipping and any tax displayed. We accept that offer when we send the order confirmation email and process payment.

Stock can change between the moment you click pay and the moment we pack the bag. If we cannot fill a line, we email you and refund that line to the original payment method. We do not substitute another bag unless you ask for an exchange later under the return rules.

6. Price and tax

Prices are in U.S. dollars. The price on the product page is the product price. It does not include sales tax.

Where tax is due, it is calculated at checkout from the shipping address and current rules. Pennsylvania orders are taxed when the law requires it. If checkout shows $0.00 tax, no tax is being collected on that order.

We may correct an obvious pricing error before the bag ships. If we do, we will email you. You may cancel that order for a full refund of what you paid.

7. Payment

Checkout accepts Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The charge is made when you place the order. The name on the card has to match the billing name.

Card details are entered on the checkout page and processed by the payment company that runs that checkout. Yewhill does not store the full card number. The site uses SSL. If the payment company declines the card, no order is placed and nothing ships.

8. When we can cancel

We may cancel an order if payment fails, if the address is outside the United States, if the address cannot be delivered by USPS, if we believe the order is fraudulent, or if we cannot supply the bag. Cancelled orders are refunded to the original payment method for the amount we actually collected.

You may ask us to cancel before the parcel has a USPS scan. After the first scan, the order is in transit and the return rules apply instead.

9. Where we ship

We ship inside the United States only. We do not accept or ship international orders. We do not ship to freight-forwarders for export, or to addresses USPS will not accept.

We do not offer pickup at 177 Butler Rd. We do not offer local courier delivery in Kittanning or Armstrong County. Every paid order goes out through the United States Postal Service.

10. Processing time

We process and hand orders to USPS within 1–3 business days. Saturday, Sunday, and U.S. public holidays do not count.

The cutoff is 3:00 PM Eastern Time. An order placed at 3:00 PM or later is treated as received the next business day. The 1–3 business day window starts then. Processing time is not transit time.

11. Estimated transit time

Transit starts after USPS first scans the parcel. Times below are estimates, not promised delivery dates.

Mid-Atlantic and nearby states, including Pennsylvania, Ohio, New York, New Jersey, Maryland, West Virginia, Virginia, and Delaware: estimated 3–6 business days.

South and Midwest: estimated 4–8 business days. Mountain West and West Coast: estimated 5–10 business days. Alaska and Hawaii: estimated 7–14 business days.

Weather, USPS volume, peak season, and a bad address can add time. The tracking page is the live record.

12. Shipping charge

Standard shipping to a U.S. address is $7.00 on orders from $0.01 through $60.00. Orders over $60.00 are also charged $7.00. There is no free-shipping threshold. The $7.00 charge appears at checkout. We do not add a second handling fee after you pay.

13. Delivery and risk

We send the USPS tracking number to the checkout email and store it on the order if you have an account. Track the parcel on USPS.com. We do not control when USPS scans it. The first scan can appear after the email has already gone out.

We ship to the address you enter. If that address is incomplete or refuses the parcel, extra postage and delay are yours. Title and risk of loss pass when USPS first accepts the parcel, except where a lost or damaged parcel is handled under section 19.

14. Return window

Returns are accepted within 50 days of receiving the item. The 50 days start on the delivery date shown by USPS tracking, not on the order date. Exchanges use the same 50 days.

15. Return conditions

We accept a return for a change of mind. We also accept a return when the bag is defective or is not the bag you ordered.

The bag has to come back unused, with tags attached, and without wear, odor, makeup, or stains. Use the original packaging when it can still be used.

Clearance and markdown items cannot be returned or exchanged for a change of mind. If a clearance or markdown bag arrives damaged, defective, or wrong, contact us. Those cases are still handled.

A change-of-mind return or exchange is refused if the bag has been used, tags are gone, or the bag is stained, scuffed, or altered.

16. How to return or exchange

Email info@yewhill.com within 50 days of delivery, or call during business hours. Include the order number, the bag, and whether you want a refund or an exchange. For a defect or a wrong item, attach photos.

We then email a prepaid USPS label and this return address: JONATHAN HILL TH INC, 177 Butler Rd, Kittanning, PA 16201, United States. Use that label. Do not ship a return before you write to us.

You may return part of an order. Name each bag. We refund or exchange only what we receive. For an exchange, we send another in-stock bag. If it costs more, you pay the difference first. If it costs less, we refund the difference to the original payment method.

17. Return postage and refunds

Change of mind: you pay return postage. We still send a prepaid label. That label cost is taken out of the refund. There is no restocking fee and no other return fee.

Defect or wrong item: we pay return postage. Use our label. If we asked you to pay postage in that case, send the receipt and we refund the actual postage, not a flat estimate.

The refund clock starts when the bag reaches Kittanning and we have checked it. If it meets this policy, we issue the refund within 5 business days to the original payment method, including the same card or PayPal when that is how you paid. Outbound shipping is refunded only on a defect or a wrong item. The card issuer or PayPal may take extra time to show the credit.

18. Lost or damaged parcels

If an outbound parcel is lost, or arrives badly damaged, email or call within 14 days of the last USPS scan, or of delivery if it was delivered. Include the order number, tracking number, and photos of damage.

If a return parcel is lost or damaged, keep the tracking number from the prepaid label and write to us with the order number and photos. We look at the USPS record. A refund is not automatic and is not refused on sight.

19. Privacy

We collect what we need to take payment, ship through USPS, send tracking, answer mail, process returns, keep tax records, and stop fraud. We do not sell that information. We do not use it for advertising, and we do not give it to an ad network, unless you agree in writing or through a clear opt-in. There is no such opt-in on the site now.

The site uses SSL. Full card numbers are not stored on our own systems. Order mail about a purchase you already made is not an ad. The Privacy Policy states how long we keep records and how to ask for a copy, a correction, or an account deletion at info@yewhill.com.

20. What you may not do

Do not use the site to place orders with cards you are not allowed to use. Do not give another person’s address to intercept a parcel. Do not scrape the catalog for resale of our pages. Do not upload malware, or try to break the checkout or another customer’s account.

Do not leave a review that you were paid to fake, or that is about a bag you did not buy from this shop. Do not threaten staff on the phone or by email. We may refuse future orders if this section is broken.

21. Our pages and your messages

Photographs, titles, descriptions, and the Yewhill name on this site belong to JONATHAN HILL TH INC or to the party that licensed them. You may not copy the catalog onto another shop.

If you send a photo, a review, or a product question, you give us permission to use that text to handle the request and, if you posted a review on the site, to display it with the product. You are responsible for what you write.

22. Mistakes on the site

We correct listing errors when we find them: a repeated photo, a bad color name, a price that is obviously wrong. An error on a page does not force us to sell a bag at a figure we never intended if we catch it before shipment. We will email you and refund you if you already paid and do not want the corrected order.

23. What we are responsible for

We are responsible for sending the bag you paid for, for the processing and shipping terms in these pages, and for the return and refund terms in these pages. We are not responsible for USPS delay after the first scan, for color shift on your screen, or for wear after you have used the bag.

Nothing in this section takes away rights you have under United States law that cannot be waived, including any right that applies to a defective bag we sold you.

24. Changes to these terms

We may change these terms. The version on this page on the day you place an order applies to that order. A later change does not rewrite an order already paid.

25. Contact

JONATHAN HILL TH INC
Yewhill
177 Butler Rd
Kittanning, PA 16201
United States

info@yewhill.com
+1 (724) 526-3780
Monday–Friday, 9:00 AM – 5:00 PM (EST)

For an order question, put the order number in the email subject. For damage or a defect, attach photos.