Refund policy

Returns are accepted within 50 days of receiving the item. The 50 days start on the delivery date shown by USPS tracking, not on the day you placed the order.

Exchanges are accepted in the same 50-day window, on the same conditions as returns.

This page applies to orders shipped inside the United States. We do not take returns from addresses we do not ship to.

What we take back

We accept returns for a change of mind. We also accept returns when the bag is defective or is not the bag you ordered.

The bag has to arrive back unused, with its tags still attached, and without wear, odor, makeup, or stains. It should be in the original packaging when that packaging can still be used.

If you want an exchange instead of a refund, say so when you write to us. We will exchange for another bag that is in stock. If the new bag costs more, you pay the difference before we ship it. If it costs less, we refund the difference to the original payment method.

What we do not take back

Clearance and markdown items are not eligible for a change-of-mind return or exchange. If a clearance or markdown bag arrives damaged, defective, or is the wrong item, contact us. Those cases are still handled.

We do not accept a change-of-mind return or exchange if the bag has been used, if tags are missing, or if the bag is stained, scuffed, or altered.

How to start a return or exchange

Email info@yewhill.com within 50 days of delivery. You can also call +1 (724) 526-3780, Monday–Friday, 9:00 AM – 5:00 PM Eastern Time.

In the email, include the order number, the bag you are sending back, and whether you want a refund or an exchange. For a defect or a wrong item, attach photos.

We then email a prepaid USPS return label and the return address:

JONATHAN HILL TH INC
177 Butler Rd
Kittanning, PA 16201
United States

Use that label. Do not send the bag back without writing to us first. Unannounced parcels take longer to match to an order.

You may return part of an order. Name each bag in the email. We refund or exchange only the bags we receive back.

Who pays return shipping

Change of mind: you pay the return postage. We still send a prepaid USPS label. The label cost is taken out of your refund. There is no restocking fee and no other return fee.

Defect or wrong item: we pay the return postage. Use the prepaid label we send. Do not buy your own label unless we ask you to.

If we asked you to pay return postage on a defect or a wrong item, send the receipt. We refund the actual postage you paid, not a flat estimate.

When the refund goes out

The clock starts when the bag reaches Kittanning and we have checked it, not when you drop it at USPS.

If the bag meets this policy, we issue the refund within 5 business days of that check. The money goes back to the original payment method used at checkout, including PayPal when that is how you paid.

Card and PayPal refunds can take extra time to show on your statement after we issue them. That time is on the bank or PayPal, not on us.

We do not charge a restocking fee. Shipping paid on the original outbound order is refunded only when the return is for a defect or a wrong item.

If the return parcel is lost or damaged

Keep the USPS tracking number from the prepaid label. If the return never arrives, or arrives damaged, email info@yewhill.com with the order number, the return tracking number, and photos if you have them.

We will look at the USPS record with you. Do not assume the refund is refused. Do not assume it is automatic. We decide from the tracking and the photos.

Questions

info@yewhill.com
+1 (724) 526-3780
Monday–Friday, 9:00 AM – 5:00 PM (EST)