Refund policy

Returns and exchanges are accepted within 50 days of receiving your order.

The 50-day period begins on the delivery date shown by USPS tracking, not on the date the order was placed.

This policy applies to orders shipped within the United States.

We do not accept returns from locations that we do not ship to.

Return & Refund Process

  1. Contact us within 50 days of delivery by email or phone.
  2. Provide your order number and tell us whether you would like a refund or an exchange.
  3. If the return is eligible, we will email a USPS return label and return instructions.
  4. Package the item securely and send it back using the provided return label.
  5. Once the return arrives and passes inspection, we will process the refund or exchange.
  6. Approved refunds are issued within 5 business days after inspection and are sent to the original payment method used at checkout.

Most returns are inspected within 1–3 business days after they arrive at the address printed on the prepaid label we email you.

Please note that banks, credit card providers, and PayPal may require additional processing time before the refund appears in your account.

Exchanges

Exchanges are available during the same 50-day period and are subject to the same eligibility requirements as returns.

If you would like an exchange instead of a refund, please let us know when contacting us.

We can exchange your item for another product that is currently in stock.

If the replacement item costs more than the original item, the difference must be paid before shipment.

If the replacement item costs less, the difference will be refunded to the original payment method.

Exchange Process

  1. Contact us within 50 days of delivery.
  2. Tell us which replacement item you would like.
  3. We confirm availability of the replacement item.
  4. Return the original item.
  5. Once the return is received and approved, we ship the replacement item.

Eligible Returns

We accept returns for the following reasons:

  • Change of mind
  • Defective product
  • Damaged product
  • Incorrect item received

Returned items must:

  • Be unused
  • Have all original tags attached
  • Be free from stains, odors, makeup, or signs of wear
  • Be returned in the original packaging whenever possible

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

Change-of-mind returns are not available on items marked “Final sale” on both the product page and the checkout line. A regular catalog price is not a markdown.

The following items are not eligible for change-of-mind returns or exchanges:

  • Items marked “Final sale” on the product page and at checkout
  • Used products
  • Products with missing tags
  • Products that have been altered after delivery

However, if any of the above items arrive damaged, defective, or incorrect, please contact us and we will review the issue in accordance with this policy.

How to Start a Return or Exchange

To begin a return or exchange, contact us within 50 days of delivery.

Email: info@yewhill.com
Phone: +1 (724) 526-3780
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time

Please include:

  • Your order number
  • The item(s) being returned
  • Whether you want a refund or exchange

For damaged, defective, or incorrect items, please include photographs when possible.

After reviewing the request, we will provide a prepaid USPS return label and return instructions.

Returns should not be sent back without prior authorization, as unannounced returns may delay processing.

Partial returns are accepted.

If only part of an order is returned, refunds or exchanges will apply only to the items received back.

Return Shipping Costs

Change-of-Mind Returns

Customers are responsible for return shipping costs.

We provide a prepaid USPS return label for convenience.

The actual USPS label cost will be deducted from the refund amount.

There are no restocking fees and no additional return processing fees.

Defective, Damaged, or Incorrect Items

We cover the cost of return shipping.

Please use the prepaid return label we provide.

Do not purchase your own return label unless instructed to do so.

If we ask you to purchase return postage, we will reimburse the actual shipping cost after receiving proof of payment.

Refund Processing

The refund review process begins after the returned item arrives at the address on the prepaid label and has been inspected.

If the return meets the requirements of this policy, the refund will be issued within 5 business days.

Refunds are issued to the original payment method used during checkout, including PayPal when applicable.

Original outbound shipping charges are refunded only when the return is due to:

  • A defective item
  • A damaged item
  • An incorrect item shipped by us

We do not charge restocking fees.

Return Status Updates

If you would like an update regarding a return already in transit, please contact us with:

  • Your order number
  • Your return tracking number

We will confirm when the return has been received and when the refund or exchange has been processed.

Lost or Damaged Return Shipments

Please keep the USPS tracking number associated with your return shipment.

If a return package is lost in transit or arrives damaged, contact us as soon as possible and provide:

  • Your order number
  • Return tracking number
  • Photos if available

We will review USPS tracking information and any available documentation to determine the appropriate resolution under this policy.

Customer Protection

If an item arrives damaged, defective, or different from the item ordered, please contact us as soon as possible.

We will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund in accordance with this policy.

Business Contact Information

JONATHAN HILL TH INC
Registered office: 177 Butler Rd, Kittanning, PA 16201, United States
This is the registered office. It is not a store and not a drop-off point. Send returns only with the prepaid USPS label we email you.
Email: info@yewhill.com
Phone: +1 (724) 526-3780
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time

Questions

If you have any questions about returns, exchanges, or refunds, please contact us using the information above and we will be happy to assist you.